Support

Site Restoration

#12072 Restoration fails MB Sprache..., cannot be canceled, site offline!!!

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

XLive
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: (unknown)

Description of my issue:

Hello,
I'm pissed!
Tried to do a restore of a buckup which was 1 hour old and during the restore process it tells me now the MB Sprache ist Standard: NO and want let me go further in the process.
Also I cannot cancel the process and our website is not accessable and goes to the restoring process page :((((
What do we have todo now that we will get our site online again!!!???

the software is akeeba latest, joomla latest, files stored at dropbox, php and mysql latest, own host.

XLive

nicholas
Akeeba Staff
Manager
This is a Joomla! requirement. The MB language must be set up. Ask you host to set the mbstring.language to "neutral" in their php.ini file and then retry the restoration. It should now work.

When you get your site back, please upgrade Akeeba Backup. Ever since 18 months or so ago I have modified Akeeba Backup Installer to allow you to proceed with a restoration even if you get this error.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

XLive
hello,

thanks for fast reply!
Well, if this is a joomla requirement, why was this not shown and blocked installation?
Set the mbstring now to neutral, as I'm my own host it was not an issue.

Also, what shall I update if I have Akeeba 3.4.3 installed, and the check indicates me that we are runnibg the latest build?

XLive

nicholas
Akeeba Staff
Manager
Hm, I'm pretty darn sure that Joomla! does show the error message regarding the MB language. At least it did as of 1.7.2. I have not tried installing a Joomla! 2.5 site from scratch recently and can't tell for sure.

Normally, even if you receive that error during a restoration, you should be able to click on the Next button despite it being marked as a required setting. I know that Joomla! says it's a required setting, but in many cases Joomla! has worked just fine. Did you try clicking on the Next button when you got the error message?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.