Support

Site Restoration

#12994 Restoration Glitch

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

user11819
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? YES
Have I searched the tickets before posting? YES
Have I read the documentation before posting (which pages?)? YES
Joomla! version: 2.5.6
PHP version: 5.3.3-14.el6_3
MySQL version: 5.1.61-4.el6
Host: FASTHOSTS UK
Akeeba Backup version which took the backup: Professional 3.5.2 (2012-06-18)
Kickstart version used to extract the backup: 3.5.2

Description of my issue:
This is the old site on another dedicated server
http://www.merlin-industrial.co.uk/index.php

And this is the restored site
https://88.208.229.148:8443/sitepreview/http/merlin-industrial.co.uk/
Temporary until I change the dns

There was problems with file ownership as these were set to apache and I have chown and chgrp them to the user - The site is server is also set to use fastcgi as a ecommerce site would not work without it.

Is this a case of the temporary link even though it is http or do I need to alter something else or re restore.
Your help would be very much appreciated.

nicholas
Akeeba Staff
Manager
I am not sure what the problem you are asking help with is. I assume you're talking about ownership. There is a long chapter called Security Information in our documentation. Please read it. Then read Kickstart's documentation. Finally, please come back to this reply, read the following paragraph and it'll all make sense.

Since you were using Kicsktart in direct file writes, all files are owned by the same user Kickstart was running under. In that case that's the Apache user, hence the need to use chown. And that's exactly why I have implemented Kickstart's FTP mode since several years ago. If you use it, all files and folders will be owned by the FTP user. At the end of the restoration you simply have to remove the temporary directory Kickstart was using to extract the files before uploading them to their intended location using FTP.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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