Support

Site Restoration

#13243 Restore my website, once I arrived at the last step I get bounced to the same page. step 1 analyse.

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

user67295
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No result found
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.6
PHP version: 5.2.7
MySQL version: 5.5.23
Host: (Hostgator)
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: (kickstart-core-3.5.2)

Description of my issue:

I used akeeba kickstart to restaure my website and once I arrived at the last step I get bounced to the same page. step 1 analyse.

no error is displayed. All instructions are green but it seem that my website can't be restaured?

Can you help me please.

Samira.

nicholas
Akeeba Staff
Manager
I'm not sure why you closed your ticket? I assume you found the answer in the documentation. For what is worth, after the last step of the restoration you have to remove the directory named "installation" from your site.

If you're using Kickstart or Akeeba Backup's integrated restoration just click on the "Clean Up" button. Otherwise you can try clicking on the "delete the installation directory" link in Akeeba Backup Installer's last page or remove the installation directory yourself using your favourite FTP client (e.g. FileZilla).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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