Support

Site Restoration

#13400 Restore Error on installation directory

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

user66336

Joomla! version: 2.5.6
PHP version: 5.3.10

Akeeba Backup version which took the backup: PRO
Kickstart version used to extract the backup: NONE, manual extract

Description of my issue:

Trying to restore site to same server. Have uploaded extracted files to server, just over 1GB

When I go to domain.com/installation it redirects to domain.com/installation/installation/index.php and the following error shows

Not Found



The requested URL /installation/installation/index.php was not found on this server.



Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.



Apache/2.2.22 (Unix) mod_ssl/2.2.22 OpenSSL/0.9.8e-fips-rhel5 mod_auth_passthrough/2.1 mod_bwlimited/1.4 FrontPage/5.0.2.2635 PHP/5.3.10 Server at www.domain.com Port 80


Have removed the actual domain name

nicholas
Akeeba Staff
Manager
This sounds like GoDaddy hosting and its semi-broken Apache setup to me. Well, you can try accessing http://domain.com/installation/index.php (note: one "installation" in there).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user66336
Server is not hosted with GoDaddy

Ive tried the direct link http://domain.com/installation/index.php and it also redirects to http://domain.com/installation/installation/index.php

Note the 2 installation folders in the second link

nicholas
Akeeba Staff
Manager
I have an idea. Try removing or renaming your .htaccess file from the site's root before accessing the installation directory. Kickstart does that automatically, but you're not using it.

Important: browsers cache redirections. Clear your browser's cache and restart your browser before trying my suggestion.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user66336
You're a life saver, deleted .htaccess file it restore worked flawlessly

Thanks for your help

nicholas
Akeeba Staff
Manager
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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