Support

Site Restoration

#13686 restoration progress hangs at Processed 0 of 0 KBytes (0%).

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

user67643
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown) 2.5.6
PHP version: (unknown) 5.3.3.7
MySQL version: (unknown) 5.1.63
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (unknown) 3.6.6.rc pro
Kickstart version used to extract the backup: (unknown)

Description of my issue:

I'm restoring a backup using Akeeba restore. I'm restoring a backup from host1 to host2.
Using Akeeba backup installer 3.6.3, check page is all fine. When it goes to DB restore a connection is made to the db but the restoration progress hangs at Processed 0 of 0 KBytes (0%) and it doesn't budge.

I have attached a print screen of where it hangs.

Any help please.

Regards

nicholas
Akeeba Staff
Manager
Please note that it reads "0 of 0Kb". This tells you that the database backup is 0 bytes – it didn't generate a backup of the database. You will have to take a new backup. Make sure that no warnings are shown. If you still have a 0 byte database backup please ZIP and attach the backup log file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user67643
where is the backup.log file stored?

nicholas
Akeeba Staff
Manager
There is no such file. You see, it's impossible to put the backup log file in the backup archive because the backup log file is finalised after the backup has completed and the archive file possibly transferred to an off-site location.

You have to go to the original site, Akeeba Backup, View Log, select the Backend origin, click on "Download log file", put it in a ZIP file and send it to me.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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