Support

Site Restoration

#13688 administration password

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

kinui
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (2.5)
PHP version: (5.3.15)
MySQL version: (5.5.27 )
Host: (dedicated server )
Akeeba Backup version which took the backup: (3.6.2)
Kickstart version used to extract the backup: (3.5.2)

Description of my issue:

Hi I restor the site, when I made the backup it was offline, now is online, and when I access to the site the server ask me for the user and password protect administrator

nicholas
Akeeba Staff
Manager
That's probably because you enabled the administrator password protection in Admin Tools. I don't see what's the problem with that. Just give the username and password.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

kinui
Ask me for the user and password not only when I access to the back-end, also when I go to the site in the front-end

nicholas
Akeeba Staff
Manager
This is already answered in the troubleshooter.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.