Site Restoration

#13863 Can Login But Blank Page

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version

Hello Nicholas,

After being a longtime user of Akeeba Backup, I am finally stumped. I have read thru some info on the site and can't seem to solve this problem.

I backed up a website which was being hosted on a server at . I loaded the backup file to the new host, which is a dedicated server at GoDaddy. I used Kickstart and have the website up at . However, when I go to the administrator's page, and login, I come up with a blank white page.

I tried renaming htaccess, as well as making the suggestions in the configuration.php file, but to no avail.

Would it be possible for you to look into this for me. Please advise where to send login info?



I found information on your site on how extensions were causing errors in 2.5.5. I found my OSE Webmail extension was the culprit!

Sorry for waisting your time Nicholas.

Take care,


Akeeba Staff
No problem, Mike! I'm glad it's solved now :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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