Support

Site Restoration

#13902 Cant access backend in firefox

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

user50182
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? No
Joomla! version: (Joomla! 2.5.7)
PHP version: (5.2.17)
MySQL version: (5.0.96-community )
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (3.6.5)
Kickstart version used to extract the backup: (3.5.2)

Description of my issue:

Hi

I have completed the restoration and the site works fine in IE frontend and backend but I cannot access the backend in firefox.

I get the following error:

Not Acceptable

An appropriate representation of the requested resource /administrator/ could not be found on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.

Please help.

With Thanks

nicholas
Akeeba Staff
Manager
Please contact your host. The "Not Acceptable" (HTTP 406 error code) comes from your server's mod_security Apache module. There is nothing I can do to help you debug it and, even if I could, there is nothing you can do to change its configuration. You'll have to talk to your host about it.

My educated guess is that you have a Firefox extension which sends something extra to the server, causing this error. Or, maybe, you just need to clear Firefox' cookies in case something invalid is stuck in its cookie cache.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user50182
Dude

Thanks again for the extremely super fast reply.

I shall get my host to look into this for me.

Thanks again for all your help.

WIth Thanks

nicholas
Akeeba Staff
Manager
You're welcome :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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