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Site Restoration

#14164 solved: blank page website after restore with template using JA T3

Posted in ‘Site restoration’
This is a public ticket

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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

yvesfb

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.8
PHP version: 5.4.63.6.9
Kickstart version used to extract the backup: tried pro and core 3.6.0, which didn't work, so I extracted using the extract wizard for MAC OS and then uploaded the files via ftp.

Description of my issue:

Case solved. (this post, only to report a solution for some of the blank screens after a restore).

after uploading a restore, extracted on my MAC as both Kickstart reported errors, via FTP, all the steps went smooth, except that the website was remaining blank (whatever the browser). Only the backend via the joomla administrator was running well.

As the template (from Joomlart) was running on JA T3 framework, I decided to reinstall the full template starting by reinstalling the JA T3 framework which was supposed to be integral part of the backup made wih Akeeba (apparently the JA T3 folders were there after the backup).

Only by reinstalling the JA T3 framework plugin, then my website was back on-line with everything configured as at backup time.

Best,

yves

nicholas
Akeeba Staff
Manager

Hello Yves,

I believe that you should check your backup log and make sure that no warnings were received talking about unreadable files and folders. Either that, or the plugin somehow stores an absolute path / URL which is no longer available when you restore your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

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