Site Restoration

#14191 Cannot restore database on new server

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version


Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version:  I can't restore my site and check.  But it was the latest as of a couple of months ago.  Sorry.
PHP version: 5.3.19
MySQL version: 5.1.65-cll
Host: GoGrid
Akeeba Backup version which took the backup: I can't restore my site and check.  But it was the latest as of a couple of months ago.  Sorry.
Kickstart version used to extract the backup: Pro 3.6.0

Description of my issue:


  • Akeeba Backup version number ("latest" is not a version number; something like 3.2 is)  I can't restore my site and check.  But it was the latest Pro version as of a couple of months ago.  Sorry.

  • Exact PHP version number 5.3.19

  • Exact MySQL version number 5.1.65-cll

  • Be advised that you may have to tell us the password you tried to use.


Everything seems to work until the database restoration.  It opens the window to show % restored but never goes beyond zero.  I've been through the troubleshooter repeatedly and cannot find a solution.  Is it possibly a port issue?  It's a new server.  It seems like it just doesn't connect.

Akeeba Staff

Duplicate of #14190. Closing.

Nicholas K. Dionysopoulos

Lead Developer and Director

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