Support

Site Restoration

#14223 Cannot access site after restore

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

gdarnton

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? YesHave I read the documentation before posting (which pages?)? Yes
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: (unknown)

Description of my issue:

As I cannot access the site at the moment, I cannot give clean answers to some of these questions.

 

A few weeks ago, before I ubderstood the implications properly of converting from Joomla 2.5.8 to 3.0.x, I did the conversion and before losing access, it was 3.0.2. I decided to try to restore to 2.5.8 using a backup (Akkebabackup) made before upgrading to 3.0.2.

It was reported that the restore was successful, but when I try to access the website or ny administrator page I get the error:

Fatal error: Cannot redeclare class JDatabaseInterface in /home/[webuser]/public_html/libraries/joomla/database/driver.php on line 19

any suggestions?

nicholas
Akeeba Staff
Manager

When restoring a backup from a different version of Joomla! than the one currently being used by the site you have to delete all of the site's files and folders (at least those containing PHP files). In any other case the site will be broken.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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