Site Restoration

#14520 Backup Installer Not Found

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version


Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting?Β Yes
Have I read the documentation before posting (which pages?)?Β Yes
Joomla! version: 2.5.8
PHP version: 5.3
MySQL version: (unknown)
Host: inmotionhosting
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: doesnt work

Description of my issue:

I am trying to use Kickstart to restore my backup but its not working... I get an error that says Internal Server Error. Now I am about to try the manual process but I don't have a directory called installation on my server so how do I access ABI and how do I install ABI? My backup is a JPS file.Β 

THIS IS URGENT as my site is down.

Akeeba Staff

First try using Akeeba eXtract Wizard on your local computer to extract the archive. Then upload all extracted files to your server. You can then access the installation script as where is the domain name of your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.