Support

Site Restoration

#14520 Backup Installer Not Found

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

user53984

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting?Β Yes
Have I read the documentation before posting (which pages?)?Β Yes
Joomla! version: 2.5.8
PHP version: 5.3
MySQL version: (unknown)
Host: inmotionhosting
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: doesnt work

Description of my issue:

I am trying to use Kickstart to restore my backup but its not working... I get an error that says Internal Server Error. Now I am about to try the manual process but I don't have a directory called installation on my server so how do I access ABI and how do I install ABI? My backup is a JPS file.Β 

THIS IS URGENT as my site is down.

nicholas
Akeeba Staff
Manager

First try using Akeeba eXtract Wizard on your local computer to extract the archive. Then upload all extracted files to your server. You can then access the installation script as http://www.example.com/installation/index.php where www.example.com is the domain name of your site.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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