Support

Site Restoration

#14941 Error intsalling Mods and Plugins after Restore

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Saturday, 09 February 2013 15:35 CST

Thursday, 07 February 2013 14:26 CST

user72513

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? yes
Joomla! version: 2.5.9
PHP version:5.3
MySQL version: (unknown)
Host: ipage
Akeeba Backup version which took the backup: Akeeba Backup Professional 3.6.12 (2013-01-04)
Kickstart version used to extract the backup: (unknown)

Description of my issue: Simple

After Restore i got thsi when trying to install Plugins and Mods

JLIB_APPLICATION_ERROR_ACCESS_FORBIDDEN

Thursday, 07 February 2013 15:06 CST

nicholas

You are logged in as an Administrator (not Super Administrator) or Manager and you have enabled set "Allow access to Joomla! extensions installer" to "Only Super Administrator" in the Configure WAF page

or

You are logged in as a Super Administrator and you have enabled set "Allow access to Joomla! extensions installer" to "Nobody" in the Configure WAF page

The result in both cases is that you are forbidden from accessing the extensions installer as your logged in user. You will have to relax the setting of "Allow access to Joomla! extensions installer" to regain access to Joomla!'s extensions manager.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Thursday, 07 February 2013 15:12 CST

user72513

i'am logged in as Super User!!

Where do i

relax the setting of "Allow access to Joomla! extensions installer"

 

Where is the Configure WAF page?

Thursday, 07 February 2013 15:23 CST

nicholas
You have to go to Components, Admin Tools, Web Application Firewall, Configure WAF. You will find the configuration option I just mentioned in there, it's about halfway through the page.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Friday, 08 February 2013 05:29 CST

user72513

Nicholas

 

Ok i may sound dumb here lol . I looked in my File Manager and cannot find this File!! Or WAF

Friday, 08 February 2013 05:34 CST

nicholas

Oh, wait, my bad. You don't have Admin Tools Professional.

You have a different issue. You have enabled the System Restore Points but you have blocked access to Akeeba Backup. Go to your site's back-end (I mean: log in to the administrator area of your site), click on Extensions, Manage Plugins and find the "System - System Restore Points" plugin. Unpublish it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Saturday, 09 February 2013 12:02 CST

user72513

Ok since the Restore i cannot uninstall or reinstall Programs here are some Errors i'am getting

  • JFolder: :files: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/administrator/components/com_jtagmembersdirectory
  • JInstaller: :Install: Cannot find XML setup file
  • JFolder: :files: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/administrator/components/com_jtagmembersdirectory
  • JInstaller: :Install: Cannot find XML setup file
  • JFolder: :delete: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/administrator/components/com_jtagmembersdirectory
  • JFolder: :delete: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/components/com_jtagmembersdirectory
  • Component Uninstall: Can't uninstall. Please remove manually
  • JFolder: :files: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/administrator/components/com_jtagmembersdirectory
  • JInstaller: :Install: Cannot find XML setup file
  • JFolder: :files: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/administrator/components/com_jtagmembersdirectory
  • JInstaller: :Install: Cannot find XML setup file
  • JFolder: :delete: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/administrator/components/com_jtagmembersdirectory
  • JFolder: :delete: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/components/com_jtagmembersdirectory
  • Component Uninstall: Can't uninstall. Please remove manually
  • JFolder: :files: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/administrator/components/com_jtagmembersdirectory
  • JInstaller: :Install: Cannot find XML setup file
  • JFolder: :files: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/administrator/components/com_jtagmembersdirectory
  • JInstaller: :Install: Cannot find XML setup file
  • JFolder: :delete: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/administrator/components/com_jtagmembersdirectory
  • JFolder: :delete: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/components/com_jtagmembersdirectory
  • Component Uninstall: Can't uninstall. Please remove manually
  • JFolder: :files: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/administrator/components/com_jtagmembersdirectory
  • JInstaller: :Install: Cannot find XML setup file
  • JFolder: :files: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/administrator/components/com_jtagmembersdirectory
  • JInstaller: :Install: Cannot find XML setup file
  • JFolder: :delete: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/administrator/components/com_jtagmembersdirectory
  • JFolder: :delete: Path is not a folder. Path: /hermes/bosoraweb021/b1178/ipg.trisomyadvocacygroup/components/com_jtagmembersdirectory
  • Component Uninstall: Can't uninstall. Please remove manually

Saturday, 09 February 2013 15:35 CST

nicholas

You have a wrongly defined temp folder for your site or you need to enable/disable the FTP options in Global Configurations. These aren't actually related to the restoration. The former is something you can define during restoration and the latter has to do with file ownership and permissions.

For more information please consult our generic component installation troubleshooter page. Even thought it says it's for Akeeba Backup, the instructions there are valid for every component installation in Joomla!. Please read the "Checking your temporary directory", "Enable FTP" and "Manual installation" sections of that page (the first few sections do not apply in your case).

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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