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Site Restoration

#15146 Import from Amazon S3 hangs

Posted in ‘Site restoration’
This is a public ticket

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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

webcoast

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Kickstart User Guide, pages 12 & 13
Joomla! version: (unknown) J 1.5.26
PHP version: (unknown) Rochen, PHP 5.3.x
MySQL version: (unknown)
Host: (optional, but it helps us help you) Rochen
Akeeba Backup version which took the backup: (unknown) 2.2.x
Kickstart version used to extract the backup: (unknown)3.6.0

Description of my issue:
Hi Nicholas, I am migrating a site from Ausweb to Rochen. During the kickstart process I am selecting Amazon S3. I am able to enter access details, select bucket & select the file that I want to import, however I have tried twice and on both occassions the process gets to 44% complete (44.6809043248% (48834951/109297141 bytes)) and then hangs (freezes). The archive has 10 parts (J01- J10) which are 10meg each, plus .jpa which is 4.23meg.

In the meantime I will do the upload manually, but I thought I would ask if this happens to other people?

Regards, Nicola

nicholas
Akeeba Staff
Manager

Can you please try the dev release of Kickstart? I believe it's a bug I have fixed there, but I need someone to test it for me.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

webcoast
Hi Nicholas, sorry for the late reply, but I have been unable to reply to the ticket for the last couple of days, the ticket said “Support is currently off-line" and I was unable to enter a reply to the ticket.

Anyway, I tried kickstart-pro-svn1734  but a similar thing happened with hanging to Amazon S3. This time it got to 32.4156608413% (35022350 / 108041450 bytes) before hanging.

Regards

Nicola

nicholas
Akeeba Staff
Manager

No idea. Most likely your host doesn't like seeing the server being accessed through the same URL by the same IP over and over.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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