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Site Restoration

#15378 Download to webserver from S3 stops at 48%

Posted in ‘Site restoration’
This is a public ticket

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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

rbradbury

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 1.5.26
PHP version: 5.3.22 (taken & extracting) 
MySQL version: 5.1.68-cll (taken) 5.5.30-cll (extract)
Host:  Rochen (taken) EuroVPS shared (extract)
Akeeba Backup version which took the backup: 3.4.3
Kickstart version used to extract the backup: 3.6.0


Description of my issue:

Hi Nicholas

Attempting to upload ~3GB backup direct from S3 to my new host using kickstart.  Process starts and runs ok with regular screen updates every 4-5secs.  Halts at the same point - approx 48% complete after half an hour or so. 48.5948047809% (1474772115 / 3034834941 bytes

Tried SSH with wget and curl but get a 403 error with former - I assume because of the time stamp difference between host & amazon.  curl command results in a different error.  Contacted EuroVPS tech support who advised nothing in place that should stop kickstart process. Subsequently advised they had relaxed a security setting after seeing basedir error messages in log (see below).  The time of the multiple identical log messages did not match my latest attempt to use kickstart - so I am unclear if it was my earlier attempt with SSH & curl that caused the errors.

Would welcome any suggestions on how to get round this problem: I have another large site to transfer and would prefer not having to resort to FTP via my PC to transfer the Akeeba Backup files.  Will then get on with updating Joomla! 

Regards

Bob

PHP Warning:  curl_setopt() [<a href='function.curl-setopt'>function.curl-setopt</a>]: CURLOPT_FOLLOWLOCATION cannot be activated when safe_mode is enabled or an open_basedir is set in /home/laverdaf/public_html/kickstart.php on line 1569

nicholas
Akeeba Staff
Manager

Regarding S3 issue: please download and use the latest Kickstart Professional dev release from https://www.akeebabackup.com/download/developer-releases

Regarding FTP issue: you cannot reliably use post-processing (transfer to remote storage) when PHP's Safe Mode is enabled. Actually, Safe Mode is considered obsolete since three years ago and should not be used anymore.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

rbradbury

Thanks Nicholas for the quick response. 

I have downloaded and tried Akeeba Kickstart Professional svn1734 with the same result.  It stopped again at 48.5948047809% (1474772115 / 3034834941 bytes)

nicholas
Akeeba Staff
Manager

I'm not sure what the problem is with the download from S3. Debugging on such big files is impractical (it would require me to not do anything for about a week, as each test would require several hours to complete) so I can't really try to fix it.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

rbradbury

OK - appreciate the issue is somewhat impractical to fix.  Thanks Nicholas for your time.

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