Site Restoration

#15411 Blank page and no

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version


Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (unknown) 2.5.8
PHP version: (unknown): 5.3.19
MySQL version: (unknown): 5.5.28
Host: (optional, but it helps us help you) Domain Factory
Akeeba Backup version which took the backup: (unknown): Akeeba Backup Professional 3.7.2
Kickstart version used to extract the backup: (unknown)

Description of my issue:

Blank page in frontend and backend after successfull restoration via Site transfer wizard or kickstart.

When i restore the page from my current host hosteurope to Domainfactory, i get only an blank page. In Fact activating the debugging option in the  configuration.php plus logging shows, that the error is coming right from the initalisiation of joomla (JFactory::getApplication('site')). That means the installation is even not logging nor debugging.


Any ideas?


Greetings, Chris

Akeeba Staff

There are exactly three possibilities:

  • Partial backup
  • Partial restoration
  • You are restoring on top of an old site which is on an a different Joomla! version.

I'd start investigating from third to first.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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