Support

Site Restoration

#15563 invalid database key / error message during restoration

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

marco.marranchelli
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.9)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (3.7.4)
Kickstart version used to extract the backup: (3.6.0)

Description of my issue:

Hi,
I restored douzens of websites with Akeeba Backup Professional and never any problem.

This time I received an error message after entering the MySQL details. I have no idea what went wrong. I attached a print screen. Can you help me, please?

Thank you very much!

Greets

Marco

nicholas
Akeeba Staff
Manager
Please delete the contents of the installation/tmp directory and retry the restoration. If that doesn't work you may have to take a new backup.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

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