Support

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)?Yes
Joomla! version: 3.0.3
PHP version: 5.3.10
MySQL version: 5.1.68
Host: inmotionhosting
Akeeba Backup version which took the backup: (unknown), i believe its the latest version
Kickstart version used to extract the backup: (unknown), i believe its the latest

Description of my issue:

So I ran a kickstart backup and extract but now my site is not functioning correctly. I am getting 505 errors. Also the last step of the kickstart process was not able to complete for some reason. It would just give me a 505 when I clicked it. Although the site works I get errors when trying to access certain extensions like akeeba or the extensions directory. This is a big problem and I need help fixing it. It is urgent since I can't install new extensions and I don't want to make changes to the site incase I need to go to a backup again. Can you please run the restore for me and see what is going on?

Its saying that certain components are missing. My guess is that the extraction did not work correctly and I tried it a few times. Can I gave you access to the site to take a look?

Basically when I ran the extract I got through all the steps in the install process except for the last one. I dont remember what step it was but it basically just errors out. Now when I go to the admin part of the site and log in and try and use the following components I get a 505 error.

option=com_akeeba

HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request. The website encountered an error while retrieving http://www.***.org/administrator/index.php?option=com_akeeba. It may be down for maintenance or configured incorrectly.

When I click on the admin tools component I get this error http://www.***.org/administrator/index.php?option=com_admintools

Fatal error: Call to a member function get() on a non-object in /home/***/public_html/administrator/components/com_admintools/models/masterpw.php on line 35

When I click extensions I get this error

The website encountered an error while retrieving http://www.***.org/administrator/index.php?option=com_installer. It may be down for maintenance or configured incorrectly.

Here are some suggestions:

Reload this webpage later.

HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

The archive is extracted fine and installs fine until the very last step in the installer which does not complete. I can still access the site but I get errors when trying to use certain components or system files so something is broken.

I did restore on top of a previous site I think although I don't remember. It was only a week older and was corrupted so I did the restore.

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