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Site Restoration

#15742 restoration fails - does not create installation directory

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

user62070
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? yes
Have I searched the tickets before posting? yes
Have I read the documentation before posting (which pages?)? yes
Joomla! version: (unknown) 2.5.7
PHP version: (unknown) - 5.3
MySQL version: (unknown) 5.1
Host: (optional, but it helps us help you) rackspace
Akeeba Backup version which took the backup: (unknown) latest
Kickstart version used to extract the backup: (unknown) latest

Description of my issue:
I am trying to restore a site to rackspace. Kickstart gets through the first process, but then fails when it goes to run the installation file.

It does not create the installation directory for some reason. During the extraction, it only creates directories for sql, plugins, language,and administrator. Why would it stop creating directories after those?

I changed all of the directory permissions to 755. But if it was a permission issue, how was it able to create the other directories?

Thanks,

Ken

tampe125
Akeeba Staff
Hi Ken,

if you extract the archive locally, do you see the installation folder?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user62070
it is huge, hard to replicate locally, but I will try

tampe125
Akeeba Staff
ok, so let's try to guess before starting.
do you get any problem while restoring?
Did you try to flag the Ignore most errors flag on Kickstart starting page?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user62070
I do not get any errors on the installation, it is only after it tries to open the second window.

The ignore most errors is not checked. Should I check that?

user62070
I am restoring this to a temporary url - if that makes a difference

user62070
Can I give you access to the site so you can diagnose?

nicholas
Akeeba Staff
Manager
If you have a full site backup archive the installation directory is the first thing that's put in the archive. Even if your archive is corrupt or truncated you get at least the installation directory created. What you describe means that you do not have a full site backup archive. In fact, since you mention the existence of a sql directory I assume that what you have is a restore point archive which cannot be used with Kickstart. Restore points are partial backups, containing only a single extension's files and database tables and can only be restored through Akeeba Backup itself. If that's all you have, you can't restore your site. You need a full site backup archive to do so.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user62070
Sorry, you are correct. I chose the wrong file...arggghh!

Thanks for your help.

Ken

user62070
should I delete everything, and start over, or just rerun kickstart?

nicholas
Akeeba Staff
Manager
Delete everything and start over. It's always the best approach to avoid confusion :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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