Support

Site Restoration

#15754 trouble moving to temp site

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

krucia
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: (unknown)

Description of my issue:

I did read an issue on this but it said that the site would extract but give errors, but as per the included screen shot, mine does not go pass step 1 and gives an error trying to write to the directory. This is not an uncommon thing to do, so I would assume I am missing a point, maybe with the packing in the first place.

Just went to attach screenshot but could not see where to do that at :) Having a good day....

Cheers
Jeff

krucia
Ah, just found it....

nicholas
Akeeba Staff
Manager
Did you click on the link below it which reads "Can't get it to work? Click here!"? It actually redirects you to the page with the exact answer to your support request. Yes, as you guessed it's very common and that's why Kickstart points you to the solution :) FYI, the troubleshooter page's URL is https://www.akeebabackup.com/documentation/troubleshooter/kscantextract.html. After the generic explanation of the issue there are specific instructions for live and local servers.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

krucia
Thankyou, I try not to waste your time, and so did read that, but did not pickup that it was exactly the same problem, but was going to try the ftp method tonight. I guess in all the time I have used akeeba, I have never had a problem to ask about before :)
Will close when it is finished, if not will let you know what happened. Forced into moving the site as the host refuses to upgrade php from 5.2

nicholas
Akeeba Staff
Manager
No problem :) Sometimes the troubleshooter is a little too generic and very verbose, that's why I try to give the executive summary when possible.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.