Support

Site Restoration

#16029 Front Page has no formatting and the admin page is blank

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

IAmCapstone
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes- site restoration problems
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: (2.5.11)
PHP version: (5.3)
MySQL version: (5.5.23-55)
Host: (hostgator)
Akeeba Backup version which took the backup: (Pro 3.7.6)
Kickstart version used to extract the backup: (3.6.0)

Description of my issue:
I have tried kickstarter (4x), tried copying site as suggested, tried editing the .htaccess and config files, tried extracting the .jpa file on my desktop and copying that to the directory, all without success. My index page has no formatting as if there's no template and my administrator page is blank. What am I missing?

nicholas
Akeeba Staff
Manager
Regarding the "missing template" issue, what actually happens is that your site cannot load the template CSS or media files. Most likely you either need to edit your .htaccess file and set up the RewriteBase path (e.g. RewriteBase / if your site is located in the root of the domain) or edit the configuration.php file and set the URL in $live_site. This is described in https://www.akeebabackup.com/documentation/troubleshooter/prbasicts.html.

Regarding the back-end issue, I will need you to send me a screenshot to understand what you mean. There are at least three different things you might be seeing (with different causes each) and which can all be described as "blank administrator page". I really need the screenshot to get a clue about the potential problem. Thank you in advance!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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