Support

Site Restoration

#16061 Kickstrat stalling during install

Posted in ‘Site restoration’
This is a public ticket

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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

user60737
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: (unknown)

Description of my issue:
Hi,
I am having a problem with Kickstart hanging half way though, i have read all the support tickets, and looked at and tried all, there is enough disc space, i have done this many times with the same host and have not had a problem, the site is 44meg in size, no errors, have not had this problem before.
Can you assist with any ideas, i have asked for hosting support to look at it.
Is it a server time out problem?
I am uploading the files through FTP at the moment.
I understand this not be A Akeebs problem, but nay ideas might help?
Regards
Dave

nicholas
Akeeba Staff
Manager
I need a clarification from you. Are you referring to the archive extraction by Kickstart or the database restoration performed by the installation script after Kickstart finished the extraction of the archive?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user60737
archive extraction by Kickstart

nicholas
Akeeba Staff
Manager
OK. The archive is very small to be running out of disk space and you have already checked that. Moreover you imply that it hangs there waiting for the extraction to proceed but nothing happens and you do not receive an error message. If this is the case you don't have a server timeout error; a timeout reports a failed status to the AJAX call and an error is produced. The only thing that can cause this behaviour is not receiving a reply at all from the server due to a proxy or network problem (or a firewall, antivirus or browser extension blocking the request for some reason). Unfortunately there's not much you can do to debug such an issue except trying the extraction from a different browser, running on a different computer connected to the Internet on a different ISP.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user60737
Thanks Nicholas,
The explanation helps.
Regards
Dave

nicholas
Akeeba Staff
Manager
You're welcome, Dave!

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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