Site Restoration

#16082 Restore from subdomain to domain uses wrong URL

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version

Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yup
Have I searched the tickets before posting? First couple pages
Have I read the documentation before posting (which pages?)? Yup
Joomla! version: (unknown) 2.5.11
PHP version: (unknown) 5.3.something
MySQL version: (unknown)
Host: (optional, but it helps us help you) CPanel
Akeeba Backup version which took the backup: (unknown) .7.7
Kickstart version used to extract the backup: (unknown) most recent

Description of my issue:

I restored from to a new site
On the final page, where it has two buttons: Go to Site, Go To Admin (or thereabouts) the first button goes to the OLD site while the "Go To Admin" works correctly and goes to

By the way, it's really inconvenient that I cannot post problems in the evening (Central US CST). That's even when I'm logged in with my subscription. :(

Akeeba Staff
Hello Stephan,

Regarding the time the support section is open, I am going to improve it a bit by having it open until later my night (for about 4 hours, which makes it early evening CST). I was trying different hours to find a balance between doing support and writing code. Sorry for inadvertently disabling your ability to post issues.

Regarding your issue, it seems that something in your front-end is performing the redirection. It's either a .htaccess redirection (unlikely, it should affect the back-end as well) or a plugin, e.g. a SEF solution, with a hard-coded domain name.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

To be clear, I had a new domain and was restoring to that.

Some of my .htaccess files specifically have rules to exclude /administrator/ patterns.

So, that's possible. I'll keep a watch for it if it happens again.

Usually, the first thing I do is review all Admin Tool settings, fix up anything, and regenerate the .htaccess file for the new site.

It was relatively minor of course, but I was a bit surprised when it happened!

Support Information

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