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Site Restoration

#16118 Admin Tools, Akeeba Backup and Extension Manager do no restore

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Tuesday, 21 May 2013 01:36 CDT

Sunday, 19 May 2013 18:58 CDT

FDigital01
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: (unknown)

Description of my issue:

when doing a routine test restore from backups I have found that after updating to joomla 2.5.11 admintools 2.5.5 and akeeba professional backup 3.7.7 the kickstart.php routine worked without a problem, however when I logged in as super user I could no longer get access to admin tools, akeeba back up or the extension manager.

I was getting a 500 error and then i installed code suggested from another post I read and this gave me the following:

Fatal error: Call to a member function getCmd() on a non-object in /home/www/dd2.dazl.com.au/administrator/components/com_admintools/dispatcher.php on line 70

could you please advise what I should do. This has happened on 2 sites after updating as per the above.

Monday, 20 May 2013 00:50 CDT

nicholas
Please make sure that the target server has PHP 5.3 or later installed. The new versions won't work on PHP 5.2 and this is one of the expected error messages in this case.

If the PHP version is 5.3.1 or later, try wiping out the entire site and then perform a restoration again. If you are restoring on top of another site with a fairly old release of our software, or any other FOF-powered extension, two versions of the FOF library will be mixed in the libraries/fof directory and cause severe issues.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 20 May 2013 21:44 CDT

FDigital01
the sites i am having problems with are running php 5.2 but when i upgrade to php 5.3 it breaks most of the sites

should i go back to earlier versions of admintools and akeeba backup?

Tuesday, 21 May 2013 01:36 CDT

nicholas
Pamela, all versions of our software released since February require PHP 5.3 or later. If you downgrade to PHP 5.2 you won't be able to use any of our software.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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