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Site Restoration

#16334 When I try to run kickstart.php it downloads the file.

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Monday, 10 June 2013 04:18 CDT

Monday, 10 June 2013 03:23 CDT

user63665
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)?Yes
Joomla! version: (unknown)2.5.10
PHP version: (unknown)5.3
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: latest
Kickstart version used to extract the backup: latest

Description of my issue:

I have uploaded my backup file and kickstart.php. When I try to run kickstart.php at http://www.sevengunda.co.za/kickstart.php it downloads the php file.

Please can you help.

Regards
Kyle

Monday, 10 June 2013 03:33 CDT

nicholas
This is a bad server configuration. Please contact your host. Only your host can help with their server's configuration.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 10 June 2013 03:39 CDT

user63665
Hi Nicholas

Any idea what needs to be changed? I usually host my own domains, but this client wanted to stick with his original hosts. Don't know what the system is like. They don't even have cpanel access.

Regards
Kyle

Monday, 10 June 2013 04:18 CDT

nicholas
I can't know because I've not set up the server. Wrong Apache handlers? FastCGI screw up? Who knows. Only the people who've set up the server can answer that question.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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