Support

Site Restoration

#16609 I can't open my site after using backup : I have this message : Database connection error (2): Could not connect to MySQL.

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Sunday, 30 June 2013 12:42 CDT

Sunday, 30 June 2013 08:54 CDT

user76878
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: (unknown)

Description of my issue:

Sunday, 30 June 2013 09:02 CDT

nicholas
First, please note that your support request is supposed to go in the HUGE area labelled "Message", not in the very short area called "Topic".

The second thing is that what you describe CANNOT be the result of the backup. It means that either your database server died (in other words: your server is overloaded; change hosts a.s.a.p.) or that you are restoring your site to a different host, with different database connections and either the configuration.php file wasn't updated (could be a bug from an old version of Akeeba Backup under some circumstances) or you skipped the restoration and removed the installation directory.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 30 June 2013 09:20 CDT

user76878


I don't understand your message.! I read everything . . At the end of the end of all the processus : a message ask to erase the installation directory .......; Now , Please how to enter in the site administration ?...


Edited by user76878 on 2013-06-30 09:28 CDT

Sunday, 30 June 2013 10:00 CDT

nicholas
Your question was "I can't open my site after using backup"

Now you say "At the end of the end of all the processus : a message ask to erase the installation directory"

And I have to ask: were you taking a backup or RESTORING a site?

If you were restoring your site I will need the following information before I can help:
Joomla! version:
PHP version:
MySQL version:
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup:
Kickstart version used to extract the backup:

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 30 June 2013 10:18 CDT

user76878


I think that's the good name " is restauring"

It's the last version of Joomla
it's the last version of Akeeba Backup , version : pro
the usual version of php
Host : Ovh
MySQL version: MySQL version 5.1.31

Kickstart version used to extract the backup: I don't know
Edited by user76878 on 2013-06-30 11:11 CDT

Sunday, 30 June 2013 10:53 CDT

nicholas
All I got from you is an empty message?

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 30 June 2013 11:44 CDT

nicholas
> It's the last version of Joomla
This isn't helping. It can mean 1.5.26 (latest in 1.5 branch), 2.5.11 (latest LTS), 3.1.1 (latest STS) or any other "latest" version in an obsolete branch.

> it's the last version of Akeeba Backup , version : pro
I have never released a version called "last". My versions consist of numbers only. Please specify.

> the usual version of php
It's like asking you "which car do you drive" and you replying "my usual car". How am I supposed to know what that means?! I need a version number. Tip: it's written in the restoration page.

> Kickstart version used to extract the backup: I don't know
It's written with huge, bold letters at the top of the Kickstart page.

Sorry, you give me no usable information and I cannot help you.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Sunday, 30 June 2013 12:10 CDT

user76878



Akeeba Backup Professional 3.7.10

Admin Tools Professional 2.5.6

Joomla 2.5


Php Tip: it's written in the restoration page. But I can't enter in administration Area ; I read this message
Database connection error (2): Could not connect to MySQL.[/b]

Kickstart version used to extract the backup: It's written with huge, bold letters at the top of the Kickstart page. : Same answer I can't enter in administration area

Sorry, I'm not a professional

Sunday, 30 June 2013 12:42 CDT

nicholas
While restoring you probably got a message about configuration.php being unwriteable and needing to copy some text to it manually. If it's still an option, please retry restoring your site. If this is not an option you will have to edit the configuration.php file manually and enter your database connection information in the respective entries of that file.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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