Mandatory information about my setup:
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.11
PHP version: 5.3.26
MySQL version: 5.5.23-55
Host: Hostgator
Akeeba Backup version which took the backup: 3.7.7 or 3.7.10. I don't recall for sure as it was during the time I updated
Kickstart version used to extract the backup: 3.7 (then I tried 3.6)
Description of my issue:
I tried to restore a recent backup taken 6/28/13. I uploaded the archive (.zip) and Kickstart as I have done many times before. The initial extract part ran fine. When it got to the "Angie" part I got an odd, style-free page with what looked like a progress circle spinning in the middle of it and a message that Angie was getting information about my site. That went on for several minutes.
I decided to refresh the page, but got a blank screen. At that point I thought perhaps there is an issue with Kickstart 3.7 so I upload v3.6 and tried it again. I got the same thing.
I then went to a 2 week old backup I had and tried restoring that with Kickstart v3.7. It worked perfectly. That is telling me that there is something wrong with the archive and particularly the installation directory. I decided to experiment.
I took the known good archive from two weeks ago and copied the "installation" directory from that one into the recent backup that failed to restore. Voila.....I got it to work as expected! However, I had some issues with the restored site. It seems like some of the DB tables may have been incomplete or truncated. I am missing many entries in Sobipro that were in that backup. Also, I am unable to even view the list of entries and when I try to "list all" entries I get a 500 error. Strange behavior. The front end seems to function properly from what I have seen so far.
My question would be: is there anything I can do to further troubleshoot this or perform a better restore? I would like to retain my lost Sobipro data and even when I extract the files from the Akeeba Backup archive there are no actual SQL tables to restore. They are some sort of proprietary file format.
Thanks for any help! It would save me a lot of work if I can get this to work!
Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.11
PHP version: 5.3.26
MySQL version: 5.5.23-55
Host: Hostgator
Akeeba Backup version which took the backup: 3.7.7 or 3.7.10. I don't recall for sure as it was during the time I updated
Kickstart version used to extract the backup: 3.7 (then I tried 3.6)
Description of my issue:
I tried to restore a recent backup taken 6/28/13. I uploaded the archive (.zip) and Kickstart as I have done many times before. The initial extract part ran fine. When it got to the "Angie" part I got an odd, style-free page with what looked like a progress circle spinning in the middle of it and a message that Angie was getting information about my site. That went on for several minutes.
I decided to refresh the page, but got a blank screen. At that point I thought perhaps there is an issue with Kickstart 3.7 so I upload v3.6 and tried it again. I got the same thing.
I then went to a 2 week old backup I had and tried restoring that with Kickstart v3.7. It worked perfectly. That is telling me that there is something wrong with the archive and particularly the installation directory. I decided to experiment.
I took the known good archive from two weeks ago and copied the "installation" directory from that one into the recent backup that failed to restore. Voila.....I got it to work as expected! However, I had some issues with the restored site. It seems like some of the DB tables may have been incomplete or truncated. I am missing many entries in Sobipro that were in that backup. Also, I am unable to even view the list of entries and when I try to "list all" entries I get a 500 error. Strange behavior. The front end seems to function properly from what I have seen so far.
My question would be: is there anything I can do to further troubleshoot this or perform a better restore? I would like to retain my lost Sobipro data and even when I extract the files from the Akeeba Backup archive there are no actual SQL tables to restore. They are some sort of proprietary file format.
Thanks for any help! It would save me a lot of work if I can get this to work!
