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Site Restoration

#17499 Akeeba Kickstart extraction error

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

arcascomputing
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? Yes
Have I searched the tickets before posting? Yes
Have I read the documentation before posting (which pages?)? Yes
Joomla! version: 2.5.14
PHP version: 5.3.8
MySQL version: (unknown)
Host: localhost
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: 3.7.0

Description of my issue:
Attempting to restore a backup I've just run of a site to my localhos to debug it for resource usage and got the following error:

Could not open C:/xampp/htdocs/debug/performancecollective/administrator/C:/xampp/htdocs/performancecollective/tmp/gzip51acaf369043d for writing. I *think* this might be related to this post "Akeeba Kickstart starts, but can't extract the archive, throws an AJAX Error, Invalid Archive Header or other error" so should I try using the extract wizard instead?

Β web design edinburgh - https://www.arcas.co.uk

nicholas
Akeeba Staff
Manager
Look at the filename. See the C:/ in the middle? That's your problem. This makes it an invalid file path and Windows chokes on it. You had a screw up when uploading something to your site and now that came back to bit you. Don't worry though, we have a backup plan (pun intended). Please use Akeeba eXtract Wizard to extract the backup archive. eXtract Wizard will smartly skip the extraction of the file with the invalid name and you can continue the restoration of your site by accessing http://localhost/YOURFOLDERNAME/installation/index.php

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

arcascomputing
Hi Nicholas

Yeah, just managed to extract the site using the eXtract Wizard as guided in that other post I mentioned (I'd posted here just in case it was a different issue) and that path did look extremely suspect to me.

Can I just check, however, what the likely source of my "screw up when uploading something to your site" was? Do you mean a pathname in the site config or something else? Just so that I can avoid a similar issue. Was it something in the tmp directory from my localhost install (in which case clearing the tmp directory before backing up should help?)

Β web design edinburgh - https://www.arcas.co.uk

nicholas
Akeeba Staff
Manager
Your guess is as good as mine. This is probably caused by a malfunctioning FTP application or by creating a ZIP file on your computer and trying to extract it on your server using your site control panel's file manager.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

arcascomputing
Extracting a zip file, are you mad?! I would only ever use Akeeba to transfer sites around! :)

Thanks for the reply, I just wasn't sure if it was down to something obvious or not so that I would know what to look for or avoid in the future. At least I know it's a Windows error and that I can use Akeeba Extract, was just worried that the backup wasn't right.

Β web design edinburgh - https://www.arcas.co.uk

nicholas
Akeeba Staff
Manager
You're welcome!

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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