Support

Site Restoration

#17530 Retore not restoring everything. Please help. See the site at rent.cablecenter.org.

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

cc,admin
Mandatory information about my setup:

Have I read the related troubleshooter articles above before posting (which pages?)? No
Have I searched the tickets before posting? No
Have I read the documentation before posting (which pages?)? No
Joomla! version: (unknown)
PHP version: (unknown)
MySQL version: (unknown)
Host: (optional, but it helps us help you)
Akeeba Backup version which took the backup: (unknown)
Kickstart version used to extract the backup: (unknown)

Description of my issue:

nicholas
Akeeba Staff
Manager
Please read and follow the instructions at https://www.akeebabackup.com/documentation/troubleshooter/prbasicts.html Most likely you need to modify something in your .htaccess or set up the $live_site parameter in your configuration.php file.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

cc,admin
That was it.

The $live_site variable in configuration.php

Sometimes you might be getting URL errors. For example, the first page might display but clicking on any link returns a 404 error, while some other times the first page displays very weird, like the CSS and images are not loading. Both of those issues have nothing to do with the restoration itself, but your server setup and a clash with how Joomla! works. The easiest way to work around it is using the $live_site variable in your configuration.php file, if you haven't already set it up in ABI's Site Setup page. Edit the configuration.php file in the root of your site and modify it so that the line starting with var $live_site looks like this:

var $live_site = "http://www.mysite.com";

or (if you have installed in a subdirectory):

var $live_site = "http://www.mysite.com/mypath";

This will let Joomla! figure out the correct URLs to your site's CSS files, images and links and these errors will go away.

If you restored to a server which required the $live_site hack, next time do yourself a favour: use ABI's feature for changing the $live_site variable. It is available in the second to last step of the restoration procedure, just under the text boxes where you define your site's name and email details.

cc,admin
Well, I thought that was it. I went into the confi file and added live site "rent.cablecenter.org" and it actually came up. When I logged into the admin system it was messed up so I reinstalled doing exactly the same thing and it didn't come up this time. It can't find the CSS.

I'm installing a new version of the site from a backup on another server with a different database.

nicholas
Akeeba Staff
Manager
Please note that these issues are not related to the backup or restoration procedure. These have to do with differences in the server setup between the source and target locations, or with extensions which store absolute file paths or URLs. As a result we cannot provide support for these issues because we are not your host or the author of any such extensions.

As far as our extensions go, the only thing you will need to do post-restoration has to do with Admin Tools' .htaccess Maker (and only if you are using this feature):
- Delete your site's .htaccess
- Log in to your site's back-end
- Go to Components, Admin Tools, .htaccess Maker and scroll all the way down
- Change the two domain names and the directory to match your new server location
- Click on Save and create .htaccess

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

cc,admin
It's being hosted on a server in-house. Both sites are on the same server.

Is it possible that this is a PHP version issue? If so, where could it be that my older version of PHP is causing this? I can't upgrade.
Akeeba keeps upgrading. I'm still at PHP Version 5.2.17

My question is then: should I download an older version of Akeeba Backup and Kickstart? If so, what version to avoid these issues until I can upgrade.

Thanks,

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