Support

Site Restoration

#18328 Cannot Open Backend to get Angie Password

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Jlar
 As an akeebabackup subscriber, I was trying to open my "phuseum.org/" website after I re-started my Macbook laptop. But when I did so, I got this message: "Installer is locked ANGIE - Akeeba Next Generation Installer Engine v.3.9.1."
I tried to login several possible passwords but they were denied. I went over your "closed" ticket support and I found #18119 but referred meto #18120, which I could not locate. When I went to some articles of your site, I was told that I can "also get the chance to override that password when taking a backup from the back-end of your site, by providing it your desired password to the "ANGIE password" field in the Backup Now page." But I cannot open my backend page either.
I am attaching here the screen shot of the page.
Can you help?
Thanks.

Jlar

dlb
We have had several of these lately. Your browser "helped" you by filling in the password field when you were creating your backup. The password is probably the one that you used to log into your website's back end when you did the backup.

If you can't figure out what password unlocks it, we can still beat it into submission. Kickstart has extracted your backup archive. You need to delete the file /installation/password.php. Next reload your site and you will be redirected to the installation script, this time without the password.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Jlar
Hi, Dale,

My webhost cannot figure out the password in my backup as they are not familiar with Joomla Kickstart when they accessed by backend, which I cannot access.
And how can I delete the file /installation/password.php when I cannot even open or access the frontend or the backend of my site?
I am now down to my last option -- planning to rebuild a Joomla fresh start again. Thanks.

dlb
I'm sorry, I wasn't specific enough. You can delete the file via FTP. You may also have a file manager in your host interface, cPanel, Plesk, etc.

Rule of support here - it is never hopeless until Nicholas says it can't be fixed. :-)


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Jlar
11282013

Hi, Dale,

I remembered I left the ANGIE Password blank at the Configuration but I was wondering why it was asking for password.
I deleted the file of akeebabackup from the CPanel, still it was locked out so I decided to delete the entire files of my site and made a fresh Joomla start as I can no longer wait for the advice of Nicholas.
I just wasted my time building the site. Perhaps, you should warn subscribers to put password on ANGIE to avoid wasting their time. If my suggestion makes sense, I read from Nicholas that if Akeebabackup subscribers can introduce some sensible suggestions to improve his products, he gives subscribers some breaks.
Thanks.

Joseph

nicholas
Akeeba Staff
Manager
> I remembered I left the ANGIE Password blank at the Configuration but I was wondering why it was asking for password.

This is a browser issue (and I was able to reproduce it with Chrome, Safari and Firefox). Browsers auto-fill the ANGIE password in two places:
- In the Configuration page (even though it's not a visible field!)
- In the Backup Now page
They use whatever password is stored for that site, usually the Super User's password. The next version of Akeeba Backup will have an ill-documented attribute in this password field which instructs the browser to never fill it in automatically.

> I deleted the file of akeebabackup from the CPanel, still it was locked out so I decided to delete the entire files of my site and made a fresh Joomla start as I can no longer wait for the advice of Nicholas.

Rebuilding the site is not necessary. Dale gave you the correct solution. Deleting that file after you extract the backup archive and BEFORE you click on the "Run the restoration" button in Kickstart will remove the password protection from ANGIE.

> I just wasted my time building the site. Perhaps, you should warn subscribers to put password on ANGIE to avoid wasting their time. If my suggestion makes sense, I read from Nicholas that if Akeebabackup subscribers can introduce some sensible suggestions to improve his products, he gives subscribers some breaks.

Rebuilding the site IS NOT NECESSARY. Even if the restoration script is dead, out, kaput you can still restore your site manually, using the emergency restoration: https://www.akeebabackup.com/documentation/akeeba-backup-documentation/unorthodox-emergency-restoration.html

Even this is not necessary. As Dale explained, deleting the password.php file removes the password protection from ANGIE.

Finally, even though the issue is caused by the browser auto-filling fields and our users not paying attention to that, I did find a way to prevent that and I'll apply that to the next release.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Jlar
12012013

Thanks, Nicholas, to your response to my questions.
I will keep them in mind when I run into the same problems.
Can you help me with the “Kickstart.php 404 error: Article Not Found” when I tried access kickstart.php for my site address.?
These are my system information:

Setting Value

PHP Built On Linux gator3052.hostgator.com 3.2.45 #4 SMP Wed May 15 19:43:53 CDT 2013 x86_64
Database Version 5.5.33-31.1
Database Collation utf8_general_ci
PHP Version 5.3.27
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.0.3 Stable [ Ember ] 04-February-2013 14:00 GMT
Joomla! Platform Version Joomla Platform 12.2.0 Stable [ Neil Armstrong ] 21-September-2012 00:00 GMT
User Agent Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:26.0) Gecko/20100101 Firefox/26.0

I tried disabling or enabling the SEF settings in the Global Configuration and tried to rename “htaccess” to “htaccess.txt” in my File Manager of my cPanel but still I cannot see the page, which says, “Things you should know about Akeeba Kickstart.” Perhaps, I am messing up with renaming of "htaccess.txt." I don't know. I am attaching here 3 screenshots in one attachment for your reference.
Can you help?
By the way, does the “kickstart” restoration perform the same purpose of restoring and site transfer with “Site Transfer Wizard”? I just want to know this because if I cannot get the “kickstart” to work for me, I will try the “Site Transfer Wizard.”
Thanks for your time and comment.
Regards.

Joseph

nicholas
Akeeba Staff
Manager
> Can you help me with the “Kickstart.php 404 error: Article Not Found” when I tried access kickstart.php for my site address.?

404 is a "Not Found" error. The only reason to get it is when you upload Kickstart to the wrong directory. What usually happens is that when you connect to your site by FTP or SFTP you are looking at the account root directory, not the web root. The web root is usually a directory called public_html, httpdocs, htdocs, www or something similar. This is where kickstart.php must be uploaded in order to be accessible from a browser. For further questions regarding this issue please contact your host.

> By the way, does the “kickstart” restoration perform the same purpose of restoring and site transfer with “Site Transfer Wizard”? I just want to know this because if I cannot get the “kickstart” to work for me, I will try the “Site Transfer Wizard.”

No, they are doing quite the opposite thing from each other:
- Kickstart will extract a JPA, JPS or ZIP backup archive.
- Site Transfer Wizard will not create a backup archive, it will transfer individual files.
In both cases, after Kickstart or STW is finished you will be launching the restoration script (ANGIE). This is what does the actual restoration.

PITFALL WARNING: Site Transfer Wizard does not work well across different hosts if you have large files (over 5Mb) or when your remove server limits the number of FTP connections per hour. In these cases it's far better using regular backup archives and Kickstart.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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