Site Restoration

#18373 (Joomla 3.2) Super User password not working after restoration on new host

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
CMS Type
CMS Version
Backup Tool Version
Kickstart version


Since Joomla 3.2 I have this issue. When running an install (kickstart) on a live server I can't login with any Super User account that existed in the original (local) website.

Only when filling in my existing passwords during the kickstart install I can login with that super user only. All other super users have to be deleted and then recreated again to have them working again.



Akeeba Staff
This is actually a bug with Joomla! 3.2.0 and the new password hashing which is –unfortunately– enabled by default. The gory details and the patch which the Joomla! developers are working on to fix this bug can be found at

Please, please, I implore you, do test this patch. We need more people providing feedback, ideally those who are affected by this bug, i.e. you. I have already had another client test the same patch with success. We need more testers to confirm that it actually works and release Joomla! 3.2.1 as soon as humanly possible.

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.