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Site Restoration

#18877 I can't work out my restoration issue

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

UglyEoin
Upon restoration of my site onto my test server they fail with a blank page.

I check my error logs and I get this.

[Tue Jan 21 19:37:40 2014] [error] [client xx.xx.xx.xx] File does not exist: /home/xxx/public_html/500.shtml, referer: http://xxx.co.uk/xxx/installation/index.php?view=finalise
[Tue Jan 21 19:37:40 2014] [error] [client xx.xx.xx.xx] ] [notice] EACCELERATOR(4482): PHP crashed on opline 47 of preg_replace_callback() at /home/xxx/public_html/xxx/libraries/joomla/filter/input.php:713, referer: http://xxx.co.uk/xxx/installation/index.php?view=finalise
[Tue Jan 21 19:36:10 2014] [error] [client xx.xx.xx.xx] File does not exist: /home/xxx/public_html/404.shtml
[Tue Jan 21 19:36:10 2014] [error] [client xx.xx.xx.xx] File does not exist: /home/xxx/public_html/favicon.ico
[Tue Jan 21 19:22:31 2014] [error] [client xx.xx.xx.xx] File does not exist: /home/xxx/public_html/404.shtml, referer: http://xxx.co.uk/xxx/installation/index.php
[Tue Jan 21 19:22:31 2014] [error] [client xx.xx.xx.xx] File does not exist: /home/xxx/public_html/xxx/media/jui/js/jquery-1.10.2.min.map, referer: http://xxx.co.uk/xxx/installation/index.php
[Tue Jan 21 19:22:04 2014] [error] [client xx.xx.xx.xx] File does not exist: /home/xxx/public_html/500.shtml, referer: http://xxx.co.uk/xxx/installation/index.php
[Tue Jan 21 19:22:04 2014] [error] [client xx.xx.xx.xx] ] [notice] EACCELERATOR(3833): PHP crashed on opline 47 of preg_replace_callback() at /home/xxx/public_html/xxx/libraries/joomla/filter/input.php:713, referer: http://xxx.co.uk/xxx/installation/index.php


Do you have any ideas as to what could cause this? I have never had this problem before on this server, it seems strange, but I do not normally use Joomla 3.2.1.

I've followed your other instructions, there is definitely enough memory, there are no .htaccess files as I was going to set them up on the live server not local, permissions should be correct

dlb
Are you getting the blank page error during the restore process or from your restored site?


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

UglyEoin
Everything seems to go ok, but then at the end it show's a blank page.

I've tried putting in the live site url and cookies/tmp but none of them worked.
There is no .htaccess file.

The site is in a folder not within the root.

dlb
Are you getting the blank page error during the restore process or from your restored site?


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

UglyEoin
No the restore process goes to the end. Once it redirects the site is blank.

dlb
Eoin,

it is possible that you need an .htaccess file, for example to turn on Rewrite, which may be used by Joomla!'s SEF settings. Generally, the white page is some sort of error condition. You may be able to get more information by setting your Error reporting to Development in your Global Configuration screen. Then load the page again and see if you get any more information.

The errors in your error log refer to a file in the /installation folder, which would not exist after the restore completes. That is worrisome because it may indicate that the restore did not finish. It does not sound that way from your description.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

UglyEoin
I will try that, but I don't have rewrite turned on in my local setting or sef urls. Maybe I have some .htaccess in my root folder. I'll check that. The url does include index.php so it isn't trying to do a sef url anyway.

I can change the error reporting in the global config and then change again, but I don't think that is the reason. I think it might be something to do with EACCELERATOR crashing as that's what the error message says. That is a caching mod on my server, but I am too inexperienced to know much more than that.

As far as I can tell then restoration doesn't "finalise"

nicholas
Akeeba Staff
Manager
EAccelerator is the problem. As a matter of fact, your site does warn you that EAccelerator is no longer supported for use with Joomla!. I remember that two weeks before the release of Joomla! 3.2 I was asked to make an emergency addition: a post-installation message informing users about that and giving them the option to switch the caching method to files (or let them change it to whatever else is supported on their system). Please follow the advice on that Joomla! post-installation message. Your issue has nothing to do with Akeeba Backup or the restoration process.

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

UglyEoin
I don't get a post installation message stating that EAccellerator is not supported.

I had a feeling it was an EAccellerator issue. So I may as well not use EAccellerator any more. I think the other option is XCache or something, do you recommend that, or should I avoid both?

Is there a way to see the error message you talk about? I can't find it on your site:

https://www.google.co.uk/search?q=site%3A+akeebabackup.com+eaccellerator&oq=site%3A+akeebabackup.com+eaccellerator&aqs=chrome..69i57j69i58.8467j0j7&sourceid=chrome&espv=210&es_sm=93&ie=UTF-8#q=site:+akeebabackup.com+eaccellerator&tbs=qdr:y

I'm trying my best not to pester you Nicholas I really am :)

UglyEoin
P.s. that link breaks out of the box it's within.

nicholas
Akeeba Staff
Manager
I would recommend against using any kind of op-code cache unless you understand what are the consequences during an update to the PHP code of the site. If you turn off the code caching aspect of XCache or APC you can use either of them for Joomla!'s (data) cache without any problems.

> P.s. that link breaks out of the box it's within.

If you can write a CSS rule which can wrap URLs (a huge string without whitespace), without creating an ugly and unusable scrollable pane, please let me know. As far as I can tell no site has solved that issue :)

Nicholas K. Dionysopoulos

Lead Developer and Director

πŸ‡¬πŸ‡·Greek: native πŸ‡¬πŸ‡§English: excellent πŸ‡«πŸ‡·French: basic β€’ πŸ• My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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