Support

Site Restoration

#19347 Kickstarter problems

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

davidryedale
I backed up using the latest version of AB to port to another server. I did this before several weeks ago as a test, which worked fine, so I know there is no issue with the server itself.

I ran kickstart against the backup and then it got about 90% of the way through the extract and stopped saying the backup is corrupt, truncated etc.

So I ran another backup and loaded that.

This time, for about 5 or more goes, kickstart runs, executes really quickly in the blink of an eye, but the next "run the installer" step returns a server 404. There are no extracted files on the server.

Extract file is about 245Mb.

Can you please help or advise?

Thanks

David

davidryedale
Update:

I have just tried to extract the file using the extract Wizard.

I have got an error which says that the archive appears truncated and advising me to download using FTP in binary transfer mode.

However, that is exactly how I did download the file.

Edit update: ran it twice more and was successful on both occasion.

Will try manual upload of files by FTP.

David

davidryedale
Manual upload successful.

Site live and looks fine.

tampe125
Akeeba Staff
Perfect! I'm glad you resolved this issue.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.