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Site Restoration

#20603 Kickstart Pro fails to list files in S3 bucket

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by nicholas on Monday, 28 July 2014 14:03 CDT

Monday, 28 July 2014 03:57 CDT

eliotsmyrl
When using Kickstart Pro and attempting to import an archive from S3, I can connect successfully to S3 and list my buckets. However, after selecting one and clicking "List Contents", I get this error:

AN ERROR OCCURRED

S3::getBucket(): [51]  

A little research shows this error is somehow related to SSL communication between my server (a shared hosting server hosted through siteground.com) and Amazon. But I don't know how to pursue it from there. I'd love to be able to import archives instead of manually uploading them!

Thanks.

Monday, 28 July 2014 08:39 CDT

tampe125
Hello Eliot,

I have to talk with Nicholas about this issue, however he is out of town, so we will be able to answer your question tomorrow or the day after tomorrow.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Monday, 28 July 2014 14:03 CDT

nicholas
Please contact your host and ask them to set up a server-level Root Certificate Authority (cacert.pem) file accessible to the PHP cURL module. If the first level of support doesn't understand that request please tell them that Nicholas from Akeeba Backup asked you to tell them to convey this request to Nikolai and Daniel. If Nikolai or Daniel have a question they know how to get in touch with me :)

Nicholas K. Dionysopoulos

Lead Developer and Director

🇬🇷Greek: native 🇬🇧English: excellent 🇫🇷French: basic • 🕐 My time zone is Europe / Athens
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

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