Support

Site Restoration

#20809 Characterset error while restoring database

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by dlb on Wednesday, 27 August 2014 16:33 CDT

Wednesday, 27 August 2014 15:59 CDT

IThypercube
 When I try to migrate a site to a new hosting, I receive error message

An error occurred while restoring the database. The error message can be found below. Click on the × button at the top right of this dialog message to close it and return to the database restoration page.

SQL=CREATE DATABASE `d555173_test` CHARACTER SET `utf8`


I'm unable to migrate the site. Can you please provide some clues for troubleshooting? I did read tickets with similar error messages, but they didn't help out.

Many thanks for your support and your fantastic Akeeba product that helped me out many times with my business!

Wednesday, 27 August 2014 16:15 CDT

dlb
The installer can't create a new database, it does not have the rights necessary to do that. It can only restore tables and data to an existing database. You need to manually create the database, user and password before you begin your restore process.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Wednesday, 27 August 2014 16:18 CDT

IThypercube
The database has been created before site restoration, with all possible rights in CPanel.

Wednesday, 27 August 2014 16:24 CDT

IThypercube
I fixed the issue by making a new backup of the site, ZIP instead of JPA and with Installer 3.10.2 instead of Angie.

Wednesday, 27 August 2014 16:33 CDT

dlb
I'm glad you got it working, but that shouldn't have made a difference.


Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!