Support

Kickstart and AGNIE installation were successful - backend works fine.
The problem it the front end. If I simply type in "index.php" after my domain, then everything is peachy. I can go through my whole website. But simply "bluthner.co.uk" without /index.php at the end returns a blank page.

enabling/disabling .htaccess: no change.
I've tried everything you've suggested in previous posts to get PHP errors to show. I've tried going through logs that say access logs - but the hosting support guy assures me they are combined error and access logs...? No other kind of turning off or on error reporting, debuggint, etc gives me any information on the homepage.

I thought perhaps the directory I installed to was a subdirectory for some reason - I've tried all variations of the RewriteBase / in .htaccess to try to direct the URL to the index.php. All variations of SEF URL's and URL rewriting in Globals. But my host assures me that the "public" file in my file manager is like "public_html" and it is my web root - so no sub directory redirect should be required. ?? he also assures me that apache mod-rewrite is on and all other items in the basic trouble shooting seem to be in order.

It seems like it should be so simple. The whole site is just one page away - It's right there!

FYI, yes this site was moved from another host/server to its current location. Also, we've got the domain on another server and pointing DNS entries to this web root on BT, which I've never done before. It's and IP address so it must be pointing to "Public" as the web root - right?

Thanks,
Kristina

Kristina,

Is there an index.html file in the root of your site? By default, the server will usually execute index.html before index.php.

Hi - thanks for the reply. Yes, the index.php file is in this /public folder along with the rest of my Joomla installation. It is the same location I uploaded the site-jpa and kickstart.php files to to extract the backup. I am wondering if this /public folder is not the actual web root, or the actual location where the DNS server is pointing - perhaps I need to redirect the url to this /public location as a subfolder - but changing this in my .htaccess file with the Rewrite Base line does nothing.

oops - I didn't read that properly!

Yes - I have a file called index.phtml (not just .html, but .phtml) it isn't in my original backup, so it must have existed on the server initially?
I saved it to my desktop and then deleted it from my webroot - no change yet.
I am trying to lookinside but I can't login to my file manager at the moment

I think the .phtml file is the problem, but that extension has been used for multiple file types over the years. Make sure you clear your browser cache to be sure you aren't running on a ghost version.

The index.phtml is deleted (it was the host page holder), cache cleared multiple times.
No change.
What else could it be?

I hate to leave a ticket without a solution or success message, but I have finally simply changed hosts and tranferred the site elsewhere. It works fine in the other hosting environment. Thanks so much all the same.

You're welcome!

I think Nicholas is right. I was trying to eliminate all the stuff that we could fix before we got to something that your (former) host had to fix.