Support

 Hello,

We recently had a sites folder get accidentally deleted. We created a new folder, uploaded the Akeeba Backup zip file to it, unzipped the file and then went to the sitename\installation and the ANGIE installer ran through with no errors as its done for me many times before. However when I go to the site I get a completely blank screen and when I go to the \administrator folder I get an error saying it does not exist. Indeed when I go to the site folder it seems to be missing a bunch of folders. I have attached a screenshot of the file listing. As I am not able to get access to the site I cannot see the Akeeba settings for the backup so I'm wondering if there are settings that don't include certain things or that I need to do additional things with to restore.

Thanks,

Neil

You mentioned that you "unzipped" the archive on the server, can I assume this is a zip archive?

If so, please look at the contents of the archive on your local computer to see if the missing folders are included in the archive. I'm trying to determine if this is a backup problem and the folders just aren't there or an extraction problem where we need to try again.

If it is a jpa/jps archive, please use the eXtract Wizard from our downloads page to see if the folders are in the archive.

Is this a single part archive or multi-part? How big is the archive file?

Dale,

When I try to open it locally on my Mac it is saying it is not a valid format but I can see that it is extracting something on the site. Do you have any tools that you could examine it on ? I have looked at a dozen copies of the backup from the last couple of months and I get the same thing. Any ideas ? It is a single file archive in zip format and it is 82 Mb.

Any ideas wouldbe greatly appreciated.

Thanks,

N.

Neil,

The next step is to try to extract the archive on your website with Kickstart. Kickstart has a "Skip most problems" setting that we need to use. What that does is if Kickstart finds a bad file, it does its best to skip it and go on. Any good zip utility will stop, knowing the archive is corrupt.

We have had problems with log files. They can actually change size while they are being archived. That will corrupt the archive since the file is not the size it is supposed to be. That would account for why you have multiple bad archives.