Support

Site Restoration

#23161 Kickstart Problem

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by user88093 on Tuesday, 25 August 2015 05:58 CDT

user88093
 Hi,

ive backed up using akeeba backup and then transferred the files to the new host server, started kickstart and all good until I get to the restoration screen. That's where regardless of what Ive tried for

Database server host name
User name
Password
Database name


It just wont connect to the database.

Your help would be most appreciated.

tampe125
Akeeba Staff
Hello Joe,

can you please double check if the database exists?
Except very few cases, kickstart can't create a new database, but only connect to an existing one.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

user88093
Hi Tampe,

Can we change this ticket to be private?

There appears to be a database.

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