Support

Site Restoration

#23535 IMPORTANT! You are restoring to a different site

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by on Saturday, 21 November 2015 17:20 CST

trebone
 made a backup before trying to upgrade Joomla from 3.4.3 to 3.4.4
and updating some extensions; after these updates got white screen at /administrator/index.php (file exists)
so copied the .jpa archive to /public_html where I had uploaded new kickstart 4.1.1 Pro

Ran the extract, started Angie restore; there is a warning message ie
IMPORTANT! You are restoring to a different site
We have detected that you are restoring to a different site than the one you backed up from. Some of your extensions, such as Admin Tools, may require to be reconfigured if they are using absolute paths or URLs. For more information please consult our Troubleshooter documentation.
- this is surely the same site because at same /public_html?

I was trying to get in the update to J 3.4.5 security release shortly before going travelling, can you re-assure me please?
Thanks
Trevor

tampe125
Akeeba Staff
Hello Trevor,

that's just a warning, so users will remember to double check their extensions when they mode from a domain to another one.
We save the host while backing up and then double check if the current one is the same of the saved one. Due to technical reasons detecting the host is not 100% accurate, so if you are truly restoring on the same site you can ignore that warning.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

trebone
OK that all looks OK now, frontend and backend working, and security update J3.4.5 now installed. I will be very careful about the other component updates, with another Akeeba backup first!
Thanks
Trevor

tampe125
Akeeba Staff
You're welcome!

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!