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Site Restoration

#23731 Kickstart version 4.1.2

Posted in ‘Site restoration’
This is a public ticket

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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by kiwi on Monday, 14 December 2015 12:25 CST

kiwi
Hello Nicholas / Akeeba,

On your Akeeba site the kickstart pro version 4.1.2 is giving a 403 access prohibited message.

Any advice appreciated to regain access

Regards,

tampe125
Akeeba Staff
Hello Tim,

please logout and login again, Joomla (that powers our site) needs to refresh your permissions.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

kiwi
Hello Davide,

Thanks for that. Got it now.

As an aside, I tried to download it several hours ago and got the 403 then as well.

Thanks again.

Regards,

Tim.

tampe125
Akeeba Staff
You're welcome!
Your permissions are refreshed on login, so if you set your account to "Remember me", you have to manually logout and then login again, forcing the refresh.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

kiwi
Hello Davide / Akeeba,

Thanks for the explanation.

However, I never use the "Remember Me" function.

As a test, I just logged into your Akeeba SIte, attempted to download Kickstart Pro version 4.1.2 again and it gave another 403. Logged out and back in again, and another 403.

But I have it from my earlier login attempt so for now it is not an issue. I am perhaps just a bit curious how/why it happens.

Regards,

Tim.

tampe125
Akeeba Staff
well, that's pretty strange, since I can safely download it.
I'll run some checks on your account.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

kiwi
Hello Davide,

Just a little update here if I may ?

Some of the 403 error messages possibly appear to be generated by what I might describe as "faulty" URLs (please excuse my term "faulty" - this may not be the correct term).

On this page: https://www.akeebabackup.com/download/latest.html

Scroll down to: Akeeba Release System 3.0.1 and go to "Take me to the downloads for this version" link - clicking that link takes me to: https://www.akeebabackup.com/download/akeeba-kickstart/akeeba-kickstart-3-1-1.html which gives me a 403 error.

Similarly: Akeeba Subscriptions - "Take me to the downloads for this version" - takes me to: https://www.akeebabackup.com/download/akeeba-extract-wizard/akeeba-extract-wizard-3-0-3.html - which gives a 403 error message

And there are other "Take me to the download for this version" which do not seem to tally.

Perhaps, overall, is it possible that there are some URL errors, or am I missing the point completely, totally, and utterly ?

Regards,

Tim.

tampe125
Akeeba Staff
Thank for the report Tim!
Indeed, those are wrong links. I'll report them immediately.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

kiwi
Hello Davide / Akeeba,

All looks sorted - so this ticket can be closed.

Regards,

Tim.

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