Support

 I moved a backup of our production site, and restored it using the Akeeba restore through the administrator backend of Joomla.

The restore went through without posting any errors.

When I went to look at my site, it is not at all correct, and I have only a blank screen when I try to go to the /administrator/index.php.

What may have happened?

It appears most of the files were put into the system, but none of the modules, and none of the plugins appear to have been restored.

In many cases when restoring to a different server, the .htaccess file is the root of any restore problems.

Our post restore troubleshooting list can be found here: https://www.akeebabackup.com/documentation/troubleshooter/post-restoration.html.

I looked in the .htaccess file and found nothing out of the ordinary. I compared the two files, the .htaccess file from the first site, and the .htaccess file from the restored server and found that there was no difference.

I made a copy of the .htaccess file of the new server before I tried a restore, and then consequently placed the original file into the webroot. This did not fix the issue either.

Have you password protected your /administrator folder? That password protection does not always transfer from one server to another because the path to the password file is inside the .htaccess file. If this is the case, just rename the .htaccess file in the /administrator folder.

Check your configuration.php file. The cookie path and domain fields are usually blank, but it you have values in them that could mess thing up.

If all else fails, edit the configuration.php file via FTP and change the error reporting setting to "Development". What that may do is display the error that is causing the white screen.

This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.