Nicholas,
I wanted to be sure that you were aware of this issue:
In the course of developing a new site at one location, then moving it to new hosting, I ran int this issue.
I restored to the new server and the kickstart requirements page indicated that all parameters were OK.
The files extracted, the database restored.
There were some configuration elements that had to be changed regarding db and host names, of course, but I paid attention to those per the site move instructions.
The restored (moved) site did not display correctly, and I spent hours trying to figure it out.
And there was precious little info in the debug to help with diagnosing it.
One module was displaying, and no other elements of the template, though I could login to the backend OK.
I spent many hours reading your troubleshooting docs, and others as well.
It appeared to be a PHP configuration issue, but I could not track it down.
Finally I started a support ticket with the hosting techs, and overnight they worked on it.
This morning I awoke to find their response: GD was not installed.
I was frustrated of course, since this cost me 6 hours of banging my head on the problem.
Do you think that it would be appropriate to have the GD as one of the system requirements in the kickstart checklist ?
I know that, for my part, I would have been grateful if it notified me of that deficiency in my new server config.
Thanks for all of your excellent products, and for you very professional and congenial support.
Regards,
Kent
I wanted to be sure that you were aware of this issue:
In the course of developing a new site at one location, then moving it to new hosting, I ran int this issue.
I restored to the new server and the kickstart requirements page indicated that all parameters were OK.
The files extracted, the database restored.
There were some configuration elements that had to be changed regarding db and host names, of course, but I paid attention to those per the site move instructions.
The restored (moved) site did not display correctly, and I spent hours trying to figure it out.
And there was precious little info in the debug to help with diagnosing it.
One module was displaying, and no other elements of the template, though I could login to the backend OK.
I spent many hours reading your troubleshooting docs, and others as well.
It appeared to be a PHP configuration issue, but I could not track it down.
Finally I started a support ticket with the hosting techs, and overnight they worked on it.
This morning I awoke to find their response: GD was not installed.
I was frustrated of course, since this cost me 6 hours of banging my head on the problem.
Do you think that it would be appropriate to have the GD as one of the system requirements in the kickstart checklist ?
I know that, for my part, I would have been grateful if it notified me of that deficiency in my new server config.
Thanks for all of your excellent products, and for you very professional and congenial support.
Regards,
Kent
