Support

 I'm trying to restore a website from the control panel of akeeba component (not using kickstart).
I've imported my backup but when I click to restore it the process start but remain stuck at the beginning.
No error...I've waited about 5 minutes but nothing happen.
Please can you help me?
Thanks
Paolo

PS: on localhost the same backup works well.

Please go to Global Configuration (in Joomla!) and set Error Reporting to "Development". Then try your restore again. What we are trying to do is get it to show us an error. If you see an error, please let me know what it is.

We do not want the Error Reporting to stay at Development, please move it back to "None" after you try the restore. The Development setting can show errors and warnings on the front end as well.

I set the error reporting to DEVELOPMENT but nothing chance and no error displaying.
I attach you a screenshot.

Paolo

Paolo,

Please run the ALICE Troubleshooter from the Akeeba main screen. It does not matter what log file you use. One of the things that ALICE will check is the integrity of your Akeeba Backup installation. You may be missing some files.

I have two logs.
One gives me this errors:

----- BEGIN OF ALICE RAW OUTPUT -----
Additional database - Wrong access details
Could not detect the used profile, test skipped

Additional database - Joomla database inclusion
Could not detect the used profile, test skipped

------ END OF ALICE RAW OUTPUT -----

The other one is OK.

Paolo

Activating the debug mode in joomla I have this error:

Warning: mysql_close(): 61 is not a valid MySQL-Link resource in /web/htdocs/mydomain.it/home/administrator/components/com_akeeba/engine/Driver/Mysql.php on line 143

Paolo

ALICE sometimes gives those phantom errors when you run the tool against the log of a successful backup. The important thing there is that it didn't give the error I was looking for, that the installation was corrupt. That is a good thing.

The MySQL error in the backup log is normal. The backup was testing for the existence of an open MySQL connection. You will see that error throughout the log as it comes back to the database and needs to know if a new connection needs to be established.

I am out of ideas, I will have to talk to Davide and Nicholas. I probably will not be able to get to them before tomorrow. Until then, all I can suggest is to move the backup archive into the root of your site and extract it with Kickstart. It is a different path to get to the same result.

I've cleaned up all files and I've used kickstart...and it worked.

Thank for your support.
Paolo

I am glad you got the restore done. I just did not want to leave you hanging until I was able to get advice on the next step.

Nicholas did just leave me a message a few minutes ago. If this happens again, we can diagnose it a little bit further.

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