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Site Restoration

#31340 Internal error after restore again - follow up on ticket #31311

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by sripoll on Thursday, 16 May 2019 08:02 CDT

sripoll
Again, I get the same error 500 when restoring backups using kickstart.
This happened on my testing environment (/Test root), which I had to resynchronize with the production master after minor content changes.
As discussed on ticket #31311 I tried to comment out the "Option FollowSymlinks" directive, but this didn't fix the problem.
Was the Symlink issue the only one to fix ?
-- Stéphane --

tampe125
Akeeba Staff
Hello,

well, first of all let's double check when this happens.
Do you get this during the extraction in Kickstart (ie when there is the blue bar progressing) or when you start the restoration in ANGIE (when you restore the database etc etc)?

That's very important because the same symptom could be caused from different sources.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

sripoll
I get this behaviour after kickstart extraction / DB restore, at ANGIE installation time in the very last stage (cleanup and connect to front or backend).
-- Stéphane --

tampe125
Akeeba Staff
Once again, most likely you have checked the option "Replace your .htaccess file with default one".
The default one has the directive about following symlinks enabled, which causes the fatal error. When you restore on your webserver, you have to remember to disable such option in the Setup page.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

sripoll
Just to clarify :
  • what do you mean by "checked the option "Replace your .htaccess file with default one"" ? Should this option be set from the hoster's cpanel ? In my case, I have not been able to determine where to access this option on the provider's administration interface.
  • What I did : you are right, the .htaccess file has uncommented Symlink option after the (aborted) ANGIE installation. So, I uncommented again the faulty directive in the .htaccess file using Filezilla and reran the ANGIE install, but the error still persists.


What am I missing ?
Thanks,
-- Stéphane --

tampe125
Akeeba Staff
The option is inside the ANGIE restoration page, Site Setup step.
Please take a look at the attached screenshot. You have to remove the thick from that checkbox before continuing.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

sripoll
OK. Understood.
How do I manage to get back the overriden htaccess file ? Edit and uncomment again ?

tampe125
Akeeba Staff
How do I manage to get back the overriden htaccess file ?
You can't. The file is overridden when you leave that option selected.
To get your site back online, you have to manually comment the symlink directive. Then I strongly suggest to start the restoration again, paying extra care to avoid leaving that option checked. Otherwise your site is not completely configured and it won't work.

Davide Tampellini

Developer and Support Staff

๐Ÿ‡ฎ๐Ÿ‡นItalian: native ๐Ÿ‡ฌ๐Ÿ‡งEnglish: good โ€ข ๐Ÿ• My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

sripoll
Thanks for your guidance, the restore job worked perfectly.
Best regards.
-- Stéphane --

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