Site Restoration

#31749 Can't restore - NEXT button does nothing

Posted in ‘Site restoration’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version

n/a

CMS Type

Other

CMS Version

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Backup Tool Version

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Kickstart version

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Latest post by tampe125 on Wednesday, 11 September 2019 02:50 CDT

Wednesday, 11 September 2019 00:23 CDT

Thrane

Hi

I'm trying to restore a minor site with Kickstart.
I get the main page and everything looks fine and I click NEXT and gets to:
Restoration of site's main database
The correct info is entered, but when I click NEXT, nothing happens.
I've noticed the URL gets a # added to it, nothing else.

Any ideas how to go on from here?

Kind regards
Thomas

Wednesday, 11 September 2019 02:38 CDT

tampe125

Hello,

It looks like you are experiencing a Javascript issue.
In order to provide support for your problem we need to know the exact Javascript error that is thrown. For this reason we would like to ask your to please attach a screenshot of the Javascript console of your browser, taken immediately after triggering the issue you want us to help you with.

Here you can find a friendly reminder on how to open the Javascript console:

Chrome Press either CTRL + SHIFT + J (ALT + CMD + J under Mac) to open the "Console" tab of the Developer Tools.
Safari Press CTRL + ALT + I (ALT + CMD + C under Mac) to open the Web Inspector. Note: This works only if the "Show Develop menu in menu bar" check box in the Advanced tab of the Preferences menu is checked!
Firefox Press CTRL + SHIFT + K (ALT + CMD + K under Mac) then click on the "Console" tab

Please note that we need a screenshot, not a paste of the log text. We have determined that, in most cases, pasting the log text alters the sequence of the function calls, becoming useless for debugging purposes.

Thank you in advance for helping us help you!

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

Wednesday, 11 September 2019 02:39 CDT

Thrane

Thank you!

I tried a different browser and then it worked ...

Sorry for the trouble!

Wednesday, 11 September 2019 02:50 CDT