Support

Site Restoration

#33530 Extraction process stuck at 98%

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

Latest post by junbernardo on Saturday, 15 August 2020 16:10 CDT

junbernardo

Hi Sirs/Ma'am.

I extracted 2 websites - one is 160MB big, and the other, 1.2GB

The first one completed successfully. The site is running okay.

I started extracting the second one August 15 8:00pm, and it is now August 16, 3:30pm. The progress bar is in the approx. 98% mark since this morning. It is stuck in "Extracting, please wait...".

Will attach a screen shot here.

It is a weekend. Maybe this will successfully finish before everybody comes back to work. Just hoping I get a few advises from the Akeeba community to make the wait easier.

Thank you so much.

Best regards,

Roberto, Jr.

P.S. My host is GoDaddy.

  

junbernardo

The extraction process actually completed. It opened a new Restoration and Cleanup window. That is what I missed.

My new learning:

Keep my open browser tabs to a minimum when doing a restore. Or maybe all of the time ;-)

Have a great weekend.

Keep safe.

Support Information

Working hours: We are open Monday to Friday, 9am to 7pm Cyprus timezone (EET / EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets outside of our working hours, but we cannot respond to them until we're back at the office.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!