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Site Restoration

#33728 How to remove installation directory manually?

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
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webackup

Hello,

I restored my site using integrated restoration feature in the Joomla Admin area, then I got a message below.

An error occurred

We could not remove your installation directory automatically. Please close this message box by clicking the x button on its top right corner. Then proceed to remove the installation directory manually, as per the last bullet point of the instructions found on this page.

 

It sounds silly, but I do not know where the installation directory is.

Please advise.

Thank you,

M

dlb

You can delete the folder using an FTP client or through your host's file manager in cPanel.



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

webackup

Hi Dale,

Is it in the root directory?

Thanks,

M

dlb

Yes.



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

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