Support

Site Restoration

#33813 akeeba backup won't truncate error.

Posted in ‘Site restoration’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

burl@penguinsuits.com

Whenever i try to backup the site. i get an error about being unable to truncate. 

dlb

My guess is that you have a permissions problem on your backup archive itself.  Please zip and post your backup log, that will give me a more complete picture of what's going on.



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

burl@penguinsuits.com
An error occurred

The archive file is corrupt, truncated or archive parts are missing.

 

 

burl@penguinsuits.com

[01-Oct-2020 15:00:20 America/Chicago] PHP Warning: Version warning: Imagick was compiled against Image Magick version 1654 but version 1650 is loaded. Imagick will run but may behave surprisingly in Unknown on line 0
[01-Oct-2020 15:00:24 America/Chicago] PHP Warning: Version warning: Imagick was compiled against Image Magick version 1654 but version 1650 is loaded. Imagick will run but may behave surprisingly in Unknown on line 0
[01-Oct-2020 15:00:25 America/Chicago] PHP Warning: Version warning: Imagick was compiled against Image Magick version 1654 but version 1650 is loaded. Imagick will run but may behave surprisingly in Unknown on line 0
[01-Oct-2020 15:00:26 America/Chicago] PHP Warning: Version warning: Imagick was compiled against Image Magick version 1654 but version 1650 is loaded. Imagick will run but may behave surprisingly in Unknown on line 0
[01-Oct-2020 15:00:50 America/Chicago] PHP Warning: Version warning: Imagick was compiled against Image Magick version 1654 but version 1650 is loaded. Imagick will run but may behave surprisingly in Unknown on line 0
[01-Oct-2020 15:00:59 America/Chicago] PHP Warning: Version warning: Imagick was compiled against Image Magick version 1654 but version 1650 is loaded. Imagick will run but may behave surprisingly in Unknown on line 0
[01-Oct-2020 15:01:06 America/Chicago] PHP Warning: Version warning: Imagick was compiled against Image Magick version 1654 but version 1650 is loaded. Imagick will run but may behave surprisingly in Unknown on line 0

dlb

I apologize, I wasn't clear enough.  I need the backup log.  You can find it from the Manage Backups screen, click on View Log on the right side, you can download it from there.

An error occurred
The archive file is corrupt, truncated or archive parts are missing.

That sounds like an extraction error.  Not all of the parts of the archive are present.



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

burl@penguinsuits.com

I ran a new backup and this is the log. every back up i run gives me the same error. 

dlb

The log shows that the backup completed successfully.  There are no errors shown in the file.

Where are you seeing the message about not being able to truncate the file?



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

burl@penguinsuits.com

when I run the akeeba kickstart to unpack the file in a new location is when i recieve the error. 

dlb

OK, it makes a little more sense now.  This is a single part archive, so we're not missing any parts.

How did you move the backup archive to its present location?  FTP in ASCII mode will damage your archive.  You need to specify binary mode to use FTP.  Auto mode will make your FTP client guess so you never know what you're going to get.

If you have the opportunity to do another backup, go into Configuration and check the line "Archive integrity check" in the Advanced Options section.  This will do a test extract at the end of the backup process and that will tell us if the archive was good at that point.  That tells us if the problem is during the backup or after.



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

burl@penguinsuits.com

I am using filezilla FTP to transfer the files. I switched it from auto to binary like you suggested but it gave me the same issue. 

 

I went into the configuration of akeeba and searched for "archive integrity check" but didn't have anything labeled as such. 

dlb

The Archive Integrity Check is a checkbox in the Advanced Configuration section of the Configuration settings.



Dale L. Brackin
Support Specialist


us.gifEnglish: native


Please keep in mind my timezone and cultural differences when reading my replies. Thank you!


????
My time zone is EST (UTC -5) (click here to see my current time in Philadelphia, PA)

System Task
system
This ticket has been automatically closed. All tickets which have been inactive for a long time are automatically closed. If you believe that this ticket was closed in error, please contact us.

Support Information

Working hours: Typically we work Monday to Friday, 9am to 7pm Cyprus timezone (EEST). Support is provided by the same developers writing the software, all of which live in Europe. You can still file tickets, but we cannot respond to them, outside of our working hours.

Support policy: We would like to kindly inform you that when using our support you have already agreed to the Support Policy which is part of our Terms of Service. Thank you for your understanding and for helping us help you!

Summer vacations: Our support will be closed for replies and new tickets from August 6th to August 21st, 2022 due to summer vacations.