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Site Restoration

#33841 Extraction won't begin

Posted in ‘Site restoration’
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Environment Information

PHP version
n/a
CMS Type
Other
CMS Version
n/a
Backup Tool Version
n/a
Kickstart version
n/a

bigdogcomm

Restore screen comes up when kickstart initiated. When clicking start to begin restoration is displays the extracting message and hangs up without anything extracting.

tampe125
Akeeba Staff

Hello,

something must be happening, let's investigate on what could be.

First of all, edit the kickstart file and search for the line KSDEBUG. There should be two slashes in front of it, remove them and start the extraction again.

In this way Kickstart will create a detailed debug log, can you please zip it and attach it here, so I can review what's going on?

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

bigdogcomm

Thanks. Here is the kickstart_error_log.

bigdogcomm

Had to add .txt extension to upload.

tampe125
Akeeba Staff

Thank you very much for the file, it was really helpful.

If you take a look inside it, you'll see that PHP complains that the function json_decode is not found. This means that your host didn't install the JSON extension for the PHP that is running on your server.

You have to contact them and ask them to double check that the JSON extension is correctly loaded. You can give them the same log, they will understand immediately what's happening and how to fix.

Davide Tampellini

Developer and Support Staff

🇮🇹Italian: native 🇬🇧English: good • 🕐 My time zone is Europe / Rome (UTC +1)
Please keep in mind my timezone and cultural differences when reading my replies. Thank you!

System Task
system
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