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Can you please ZIP and attach the backup log file that corresponds to this backup archive?

Moreover, edit kickstart.php and uncomment the following line:

//define('KSDEBUG', 1);

so it now reads

define('KSDEBUG', 1);

and retry the extraction. It will still fail but it will create a file called debug.txt with information about what Kickstart was doing at the the time it encountered the error. Please include that in the ZIP file with the backup log that you send us.

The combination of the information in these two files will give me a much better insight as to what is going on.

Please note that even though this is a public tickets, attachments are still private i.e. only you and us can see them.

I do not need nor want you to upload the backup file.

I want you to send a ZIP file with exactly two things in it:

• debug.txt generated by Kickstart when you follow my instructions
• Akeeba Backup Log.txt which contains the log file you download from Akeeba Backup for the backup record that corresponds to this backup archive.

Thank you. The log file tells me that it's what I was afraid of: the backup archive is corrupt because of a backup-time server issue.

The file images/drive-videos/patio-both-relaxing-with-wine-coastal-source-540.mp4 was supposed to be 11733828 bytes long. However, PHP could only find 3629489 bytes when reading the file. This means that the file header in the archive says that the file is about 11.2Mb whereas the actual size inside the archive is about 3.46Mb. When the file is smaller than what it's supposed to be the extraction fails. By the time it has extracted 11733828 it's in the middle of a different file, there is no file header to be found there and it doesn't know what to do but fail.

Is taking a new backup possible? If so, you can set the following options in the backup profile:

• Disable step break before large files: check
• Disable step break after large files: check
• Disable proactive step breaking: check
• Set an infinite PHP time limit: check

If the new backup fails to extract again the problem would be that the server reports one file size to PHP but can only read much less data. This would mean the filesystem on the server is probably corrupt. You would need to exclude this MP4 file from the backup.

Can you please change the backup settings I gave you and also set the Part size for split archives to 512Mb? This will create more than one files for your backup: .j01, .j02, ...., .jpa. Upload all of them to your new server. Kickstart only shows the .jpa file but actually uses (and needs!) all of these files to extract the backup archive.

If this still doesn't help please send me the backup log file again.